Privacy Policy
Privacy Policy
Last updated: January 1, 2025
CoolPads ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our platform at coolpads.app.
1. Information We Collect
We collect information you provide directly, such as when you create an account, submit a rental application, list a property, or contact us. This includes your name, email address, phone number, address, income details, and any documents you upload. We also collect usage data such as pages visited, search queries, and interaction logs to improve our platform.
2. How We Use Your Information
We use your information to operate and improve the CoolPads platform, process rental applications, facilitate communication between landlords and renters, send transactional and promotional emails, and comply with legal obligations. We do not sell your personal data to third parties.
3. Information Sharing
We share information with landlords and property managers when you submit an application or inquiry. We may share data with service providers who help us operate our platform (e.g., cloud storage, email delivery). We may disclose information if required by law or to protect the rights and safety of our users.
4. Cookies & Tracking
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You may disable cookies in your browser settings, but some features may not function properly.
5. Data Security
We implement industry-standard security measures to protect your data. However, no online platform can guarantee absolute security. Please use strong passwords and notify us immediately if you suspect unauthorized access to your account.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting support@coolpads.app.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. You may also have the right to opt out of certain processing activities. Contact us at support@coolpads.app to exercise your rights.
8. Children's Privacy
CoolPads is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of CoolPads after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or requests, please contact us at support@coolpads.app or booking@getunpact.com.